Why is the eDiary view not displaying in Internet Explorer?

Sometimes MyEDiary does not function correctly if the Internet Explorer security settings on your computer or policies that your school IT department has put in place are blocking MyEDiary content. A sign of this is the eDiary view looking something like this:

To work around this we would normally recommend using the  Google Chrome browser instead of Internet Explorer.

If this is not possible, the easiest way to fix this is to add your school MyEDiary address to the Trusted Sites area:


Your school IT department may restrict you from changing these settings. If this is the case you will need to ask them to apply this change across your Group Policy.

Click the Tools icon then choose 'Internet options'.

Click the 'Security' tab then 'Trusted Sites'. Ensure that the 'Security level for this zone' slider is set to Medium, then click the 'Sites' button. 

Your MyEDiary address should be populated. Click the 'Add' button to add it to your Trusted Sites. Click 'Close' then click 'OK' in the other window to save your changes.

You now need to close Internet Explorer and open it back up again. Once you do this, your eDiary should display correctly!

If there's anything else we can help with or if you'd like to schedule a more in-depth demo, please Contact Us Contact Us